"Non-renewing" an agency means the agency will no longer be writing business for a company. This is very much like "closing" an agency; however, the rules for "non-renewing" an agency can be different depending on a state's guidelines. In Diamond, the non-renewing of an agency is done by non-renewing the agency on a per line of business basis.
On the Employee Web, Utilities / Administration / Agency Setup, you non-renew a line of business for an agency by doing the following:
Agency Setup Screen: Click the pencil icon next to the agency that is being non-renewed.
In the Lines of Business section, click the pencil icon next to the line of business being non-renewed.
When the Edit Line of Business screen displays, click the Non-Renew Date button.
Enter a date for non-renewing the line, and select a reason from the Non-Renew Reason combo box.
Click the Non-Renew button. This sets the date in the Non-Renew Date field on the Edit Line of Business screen.
Click Save to return to the Edit Agency screen, then click Save followed by Close.
When a line of business for an agency is selected for "non-renew" in Agency Setup, the "Active-In Force" policies associated with that line / agency combination are affected when running the Create Non-Renewals process in End of Day Processing. When Create Non-Renewals is run, the agency's line of business non-renew date is compared to all policies that are "Active-In Force" with that agency. An internal flag is set on those policies to non-renew; these are marked: "Non-Renew: <Date>" on the Policy Information screen. When End of Day Processing runs on the date set in the agency's line of business Non-Renew Date field, the policies automatically non-renew. Their status changes to "History."
Agency Setup: Select the agency being non-renewed.
Date Suspended: By making an entry here, this stops any new business from being transacted for the agency; format MM/DD/YYYY.
Date Closed: By
making an entry here, this stops any Renewals from processing for
that agency.
Here's an example of what can happen
with these dates. A company wants to stop new business sooner, but
by law they are required to renew policies for a year after an agent
is cancelled or suspended. Assuming the system date is 03/01/2014.
They want to stop new business on 04/01/2014, so they would enter
that date in the Date Suspended field. Because they have to renew
policies for a year, they would then enter 03/01/2015 in the Date
Closed field.
End of Day Processing: Create Non-Renewals - You can either include this process as part of your End of Day configuration or you can run it as a "stand alone" process in your End of Day configuration.
Diamond End of Day Processing: Make sure the Process Future Events option is selected. When End of Day runs and Process Future Events runs, the status of the agency's policies whose lines are set to "non-renew" are changed from "Active" to History."