CLUE Property reports are ordered for a particular risk or property location. The lines of business that support CLUE property reporting are: Personal Home, Dwelling Fire, Commercial Farm, Inland Marine, Umbrella and Watercraft. Once all information has been entered, rating the policy populates the CLUE Property screen with risks / locations and policyholder information listed on the policy.
There are two (2) ways to record CLUE property information:
Manually
Automatically
You can "manually" process CLUE property information. This means that a CLUE property request has been made, but it was not done in Diamond and was not necessarily requested through Lexis Nexis. It basically gives your company a record of the last request that was done outside of the system.
If you are "manually" ordering a CLUE property report, for purposes of documenting this information:
Manual CLUE Submission: Select the field. This places a check mark in it.
Last CLUE Report: Enter the date you "manually" sent the information to CLUE; entry format MM/DD/YYYY.
To process a CLUE property report on-line:
Order Requests Immediately: This option is "on-line," or "interactive." After highlighting a risk or location in the list view and clicking on Order, the system takes the selected information and transmits it to Lexis Nexis immediately for processing. This is the default selection.
Highlight CLUE Property in the Products Available section. Click the right arrow (--->) to move it to the Selected section.
Subjects List View: In the middle of the screen, click in the empty box next to the name of the person you will order the information for.
Risks Location Tab: Select; place a check mark in the box next to the property you will order the information for.
Order: Next, click Order. A Diamond Validation screen displays: "The following products have been ordered. CLUE Property <Location Address>. Do you wish to continue?>" Answer Yes to the question. Upon transmission, the system places the date the order is placed in the Last CLUE Ordered field on the screen.
The system returns a Lexis Nexis Results screen. It may display a message, "CLUE Property - Processing Complete, No Claims, No Inquiry History," or it may indicate information is returned.
If information is returned, click the any of the tabs for viewing.
Click Close to exit.
Queue Requests: Using this option automatically places the reports in a "batch" mode for later transmission to Lexis Nexis with other property reports.
Delete: If your transaction type is Queue Requests and you do not want to order one (1) or some of the risks shown in the list view, highlight each risk and click Delete. Answer Yes to the question: "Are you sure you want to delete this request?"
Subjects List View: In the middle of the screen, click in the empty box next to the name of the person you will order the information for.
Risks Location Tab: Select; place a check mark in the box next to the property you will order the information for.
Order: Next, click Order. A Diamond Validation screen displays: "The following products have been ordered. CLUE Property <Location Address>. Do you wish to continue?>" Answer Yes to the question. Upon transmission, the system places the date the order is placed in the Last CLUE Ordered field on the screen.
A Lexis Nexis Results screen displays with the message: "CLUE Property Batch Request has been queued."
Click Close to exit the screen.
Once the number of records has been reached in the Batch Records Count system setting (Diamond System Editor), the batch is transmitted to Choice Point. If any records remain that have not been processed during the day, these records can be transmitted via End of Day Processing by placing a check mark (enable) in the Process CLUE Property function.
Click the Details button.
From the View Lexis Nexis Reports screen, highlight the report and click View Report.
Information returned from Lexis Nexis is displayed on the CLUE Auto Report.
Click Close to exit the report, then Close again to return to the Third Party Reports screen.
If any claim information is returned from Lexis Nexis through either "batch" or "on-line" reporting, that information is displayed on the Loss History screen.