CLUE auto reports can be ordered for drivers and vehicles on a policy. The only line of business CLUE auto is available on is: Personal Auto. Once all information has been entered, rating the policy populates the CLUE Auto screen with all drivers and vehicles listed on the policy.
There are two (2) ways to record CLUE auto information:
Manually
Automatically
You can "manually" process CLUE auto information. This means that a CLUE auto request has been made, but it was not done in Diamond and was not necessarily requested through Lexis Nexis. It basically gives your company a record of the last request that was done outside of the system. If you are "manually" ordering a CLUE auto report, for purposes of documenting this information:
Manual CLUE: Select the field. This places a check mark in it.
Date: Enter the date you "manually" sent the information to CLUE; entry format MM/DD/YYYY.
Order Requests
Immediately: This option is "on-line," or "interactive."
After highlighting a risk in the list view and clicking on Order, the system takes the selected information
and transmits it to Lexis Nexis
immediately for processing. This is the default selection.
A.D.D. (Additional Driver Discovery Search): If you wish to have additional driver information included in the information exchange and your Choice Point Constant table has been configured for it, select this field and place a check mark in it.
Highlight CLUE Auto in the Products Available section. Click the right arrow (--->) to move it to the Selected section.
Subjects List View: In the middle of the screen, click in the empty box next to the name of the person you will order the information for.
Risks Location Tab: Select; place a check mark in the box next to the property you will order the information for.
Order: Next, click Order. A Diamond Validation screen displays: "The following products have been selected for order: CLUE Auto for Policy. Do you wish to continue?" Answer Yes. Upon transmission, the system places the date the order is placed in the Last CLUE Ordered field on the screen.
The system returns a Choice Point Results screen. It may display a message, "CLUE Auto - Processing Complete, Results Clear," or "Processing Complete With Results Information." If information is returned, click the Order Results button for viewing.
If information is returned, click the Loss History button for viewing.
Click Close to exit.
Queue Requests: Using this option automatically places the reports in a "batch" mode for later transmission to Choice Point with other auto reports.
Delete: If your transaction type is Queue Requests and you do not want to order one (1) or some of the risks shown in the list view, highlight each risk and click Delete. Answer Yes to the question: "Are you sure you want to delete this request?"
Subjects List View: In the middle of the screen, click in the empty box next to the name of the person you will order the information for.
Order: Next, click Order. A Diamond Validation screen displays:"The following products have been ordered. CLUE Auto for Policy. Do you wish to continue?" Answer Yes to the question. Upon transmission, the system places the date the order is placed in the Last CLUE Auto (Ordered) field on the screen.
The system returns a Choice Point Results screen. The description reads: "CLUE Auto Batch Request has been queued."
Click Close to exit the screen.
Once the number of records has been reached in the Batch Records Count system setting (Diamond System Editor), the batch is transmitted to Choice Point. If any records remain that have not been processed during the day, these records can be transmitted via End of Day Processing by placing a check mark (enable) in the Process CLUE Property function.
Click the Details button.
From the View Choice Point Reports screen, highlight the report and click View Report.
Information returned from Choice Point is displayed on the CLUE Auto Report.
Click Close to exit the report, then Close again to return to the Third Party Reports screen.