CCC One

Overview

This is a "real time"  / seamless interface that allows a company's claim adjusters to select and assign an appraiser from the CCC One System ® and have the documentation and resulting estimates passed back to Diamond and attached to the claim.

Pre-Installation

Prior to use, it is the client's responsibility to contact CCC One and arrange the following:

• Secure an account number

• Determine the URL settings (for both the Test and Production Environments).

Workflow Diagram

Step 1: Administration / User Setup

In the Claim Appraisal group of authorities, each adjuster using the CCC One interface must have the following authority:

• Add / View / Request CCC Appraisals: This allows users to add, view, request and cancel CCC One appraisals.

Step 2: System Settings / CCC One Folder

The system settings listed in the table below must be set prior to use. (Please Note: Prior to actual use, establish the Test Environment's system settings first.)

Step 3: Submit Loss Notice

Once a Loss Notice is submitted, the user accesses the vehicle on the Vehicle tab. They can either select the "Listed" vehicle or add the vehicle. When using the "Listed" vehicle, information that defaults from the policy includes: Year, Make, Model Vehicle Type, VIN and Purpose of Use. Other information that optionally can be added includes:

• License, State and Color

Step 4: CCC Appraisals Tab

Selecting the CCC Appraisals tab allows you to begin the process of assigning an appraiser. Click Add to return the CCC Appraisers screen:

• CCC Claim Type: Select either "Vehicle" or "Motorcycle."
• Latest Estimate Section: Estimate Date, Net Total (amount) and Net Supplement (Amount). These display 0.00 by default when assigning a new appraiser.
• Distance: Select the radius (in miles) from the vehicle's location. Valid choices include: 25, 50, 100 and 150; default value is 25.
• Appraiser Type: Place a check mark in one or more of the following: Direct Repair Program (DRP), Independent Assignment (IA - Assignment to an independent appraisal with no authority to proceed with repairs), Drive in Assignment (DRVI - Drive in the assignment to an insurance company's drive in facility for an appraisal) or Staff Assignment (STAP - Staff assignment to an insurance company Claims Professional staff); defaults to "Independent Assignment."
• Select Appraiser: Click to return a list of potential CCC appraisers. An appraiser list is returned from CCC with the following information:

• Appraiser Name / Address

• Description: Description from the Appraiser Profile.

• Appraiser Type: Type of appraiser facility.

• Distance: Miles from the vehicle's location.

• Claims Assigned: Number of claims sent to the appraiser within the current day (or week); defined in the Appraiser Profile.

• Claims Allowed: Number of claims the appraiser should receive in the day (or week).

• Capacity Time Frame: Measure of Claims Assigned and Claims Allowed for the appraiser: Daily or Weekly.

• Ratings: Numerical rating for the appraiser as defined in the Appraiser Profile.

• Notes: As defined in the Appraiser Profile. (Note: Columns can be sorted.)

• Click an appraiser on the list to select it and return with the selected appraiser populated.

• Inspection Requirements: A free form field indicating any special note about the inspection.

• Estimator Instructions: Also a free form field; notes to give specific appraisal or other instructions to the appraiser getting the assignment.

• Click Send to transmit the assignment to CCC for the selected appraiser. Diamond populates the assignment with data on the claim / vehicle and returns the CCC Appraisers screen.

Note: Prior to sending the assignment to CCC, Diamond validates that all required information is on the claim. If it is not, Diamond stops the request and sends a validation to the user.

Step 5: Initiate Request for Appraiser List

• Select Appraiser: Click to request a list of appraisers from CCC in "real time." This is filtered by the specified criteria.

Step 6: CCC's Response

• Once CCC receives the request, they will also respond in "real time," with a list of appraisers that match the criteria.
• Up to 25 appraisers per "type" are returned.

Step 7: Diamond Receives Appraisal List Information / Sends Real Time Appraisal Assignment

• Diamond creates a CCC Transmission record, which stores the unique identifier, outgoing Appraiser Search Request XML and the incoming Appraiser Search Response XML as well as the date / time the request was processed by CCC.

• The record ID status is set to "Complete."

• After the user has selected an appraiser, the user clicks the Send button; this initiates the real time appraisal assignment.

• Diamond saves the appraiser chosen with the following details: Appraiser name, address, phone, code and type. It also saves the Inspection Requirements and Estimator instructions.

Step 8: CCC's Response to Appraisal Assignment

• An immediate response is sent back to Diamond accepting or rejecting the assignment transmission.

Step 9: Diamond Receives the Assignment Back

• Once Diamond receives a response from CCC, it creates a CCC transmission record, which stores: Unique identifier, outgoing Appraisal Assignment Request XML, incoming Assignment Response XML as well as the date / time the request was sent by Diamond. The record ID status is set to "Complete."

Step 10: CCC Appraisal Complete

When the CCC Appraisal is complete:

• Documents and Images: CCC calls a Documents and Images Web Service, hosted by Diamond, to send documents and images.

• Status Updates: CCC also calls a Business Event Web Service, hosted by Diamond, to send status updates and other Appraisal Events.

• Estimate Sent by Appraiser: CCC calls a Standard Estimate Web Service, hosted by Diamond, which sends the Estimate from the appraiser. Diamond saves the Estimate information on the Claim / Appraisal, capturing the following information: Total Loss Indicator and Total Appraisal Amounts (Total Amount, Betterment Amount, Related Prior Damage Amount, Deductible Amount, Customer Responsibility Amount, Appearance Allowance Amount, Net Total Amount, Net Previous Amount, Supplement Amount, Net Supplement Amount, Unrelated Prior Damage Amount and Tax Amount.)

Additional Information

• Once CCC receives the appraiser assignment, it is set up in their system.

• The appraiser can enter any information, record comments and upload documents in the CCC System. (Note: This information can be sent back to Diamond.)

• Workflow: If the system setting, "Estimate Triggers Workflow Item," is set to "True," a workflow item is sent to the inside adjuster assigned to the claim notifying them of the update. The workflow item is marked: "CCC Appraisal Estimate Received."

• Appraisal Information: Viewed on the Claim / Appraisal within Diamond.

• Event History: A history is kept on the Appraisers screen, which displays:

• All of the CCC Event Types received from CCC.

• Diamond Event Types, such as: Appraiser Search, Appraisal Assignment, Appraisal Updated, Supplemental Appraisal Assignment and Appraisal Cancelled.

• To view only CCC Events, place a check in the CCC Events only field.

• Attachments: All documents and images received with the appraisal area attached as "Appraisal Documentation," and are stored on the Attachments tab of the claim; attachments can be filtered by "Type."