Search Configurations

Note: To use the Fraud Prevention / Search Configurations function, the system setting, "Fraud Prevention" (Policy / Fraud Prevention folder) must be set to "True." Users must also have the following authority, "Fraud Prevention Configuration Management" (Company Configuration group). To view and / or approve Fraud Prevention Search Log Records on the Employee Web, users must also have the authority, "Fraud Prevention Search Log Approval," (Policy Processing group).

This process allows users to modify the different Fraud Prevention Search Configurations that can be used in Policy Processing. Search Configurations can be set up by:

• Entity
• VIN

Entity Search Configuration

From the Entity Search Configurations toolbar, click Add:

• Search Type: Select "Restricted Entity" or "Other Entity." If "Other Entity" is selected, this search only includes the specific name address source ids (e.g., Client 1, Client 2, Policyholder 1, Policyholder 2, Driver, etc.). If "Restricted Entity" is chosen, it only searches the Restricted Entity List names.
• Trigger Type: Choose Submit, Promote or Issue.
• Command Timeout: Defaults to 120 but can be changed.
• Active: Defaults with a check; the search remains valid in your system. To deactivate the search, click in the field and remove the check.
• Include Driver License Number / Include Tax Number: Place a check in each box to further define your search criteria.
• Transaction Types: Opposite each transaction the Search Type is being set up for, place a check opposite the transaction type.

You can further define your search configuration by selecting Add from the Results Configuration Toolbar below. Items set up here are events that happen in Policy Processing when the Search Configuration criteria is met.

• User Category: Choose Employee, Client, Agency or Guest.
• Action Type: Select either "Stop" or "Warn." Stop prevents an action. For example, if "Stop" is selected and the "Trigger Type" is submit, the stop does not allow the submission to complete. If trigger type is "Promote," stop does not allow a quote to be promoted to a pending policy. "Warn" returns a warning message in all instances; does not stop issuance.
• Create a System Generated Note: Place a check in this field to add a system-generated note to the policy when search results are found. This option does not apply to the "Submit" trigger type.
• Note Type: Choose from the types of notes available in the combo box.
• Message: Enter a brief narrative indicating the reason for the reason the policy is being stopped or a warning is displayed. Depending on the Trigger Type selected, this message is displayed on the UI.
• List Items in the Notification Message: Checking this option means that the entities (e.g., Names) that match are listed in the message returned to the user. Not checking this option means that the user will be notified that matches were found but the specific names will not be returned in the message.

• Transfer to the Help Workflow Queue for the Associated Agency: Checking this means that the policy will automatically be transferred to the agency help queue when matches are found. The user is notified of the transfer.

• Click Save when finished.

Click Save again to return to the Search Configurations Grid View.

VIN Search Configuration

From the VIN Search Configuration, click Add:

• Trigger Type: Choose Submit, Promote or Issue.
• Command Timeout: Defaults to 120 but can be changed.
• History Days: This is the number of days to subtract from the current system date for cancelled and expired policies.
• Quote Days: This is the number of days to subtract from the current system date for new business quotes / policies.
• Body Types: Opposite each type of vehicle the Search Type is being set up for, place a check opposite it.

Again, you can further define your search configuration by selecting Add from the Results Configuration Toolbar below. Items set up here are events that happen in Policy Processing when the Search Configuration criteria is met.

• User Category: Choose Employee, Client, Agency or Guest.
• Action Type: Select either "Stop" or "Warn." Stop prevents the issuance. "Warn" returns a warning message; does not stop issuance.
• Create a System Generated Note: Place a check in this field to send a note to either the user or workflow queue.
• Note Type: Choose from the types of notes available in the combo box.
• Message: Enter a brief narrative indicating the reason for the reason the policy is being stopped or a warning is displayed. Depending on the Trigger Type selected, this message is displayed on the UI.
• List Items in the Notification Message: Checking this option means that the entities (e.g., Names) that match are listed in the message returned to the user. Not checking this option means that the user will be notified that matches were found but the specific names will not be returned in the message.
• Transfer to the Help Workflow Queue for the Associated Agency: Checking this means that the policy will automatically be transferred to the agency help queue when matches are found. The user is notified of the transfer.
• Click Save when finished.

Click Save again to return to the Search Configurations Grid View.

Other Search Configuration Options

• Edit: Lets you modify an existing search criteria; however, you cannot modify the Search Type or the Trigger Type.
• Delete: Removes the Search Type.
• Copy: Allows you to copy an existing Search Configuration, make changes (including Search and Trigger Types) and save it to a new search configuration.
• Refresh: Updates the Grid View.