Note: If your company is using suspense accounts, the system setting, "Suspense Account," in the Accounting folder must be set to "True" (Enable). Additionally, users must have the authority, "Suspense Account Setup," (Company Configuration group) to add, edit and delete suspense accounts.
Suspense Account Setup allows you to establish a suspense account (or accounts) that is used to process any payments that cannot be directly associated with an existing policy in Diamond and capture the data regarding these payments for reporting purposes. Before adding a suspense account, you must establish the account number in Company Configuration: Billing / Bank Account Setup.
To access the Suspense Account screen:
From the Company Configuration Tool Tree View, select Billing / Suspense Accounts.
When the Suspense Accounts screen displays:
Click Add to display the Suspense Account Setup screen.
Select the Name / Address link.
When the Edit Name screen displays, enter:
Name, FEIN, Telephone Numbers, Email Address, All Address Information.
When finished, click OK to return to the Suspense Account Setup screen.
From the Bank Account Number combo box, choose the account number you set up in Company Configuration Tool: Billing / Bank Account Setup.
Select Save. The suspense account is added to the Grid View on the Suspense Accounts screen.
To edit a suspense account:
Highlight the account in the Grid View on the Suspense Accounts screen.
Click Edit.
Make any changes required.
Select Save. Any changes are retained.
To exit the Suspense Accounts screen, click Close to return to the Company Configuration Tool Tree View.