Note: You must have the authority, "Claim Lookup," (Systems group) to access these functions.
From the Claims / Quick Claim Lookup on the Diamond Home Page, this option gives you an easy way of accessing your most recent claim (s). Once selected:
Recent: Defaults with the last claim you accessed. Choosing the down arrow to the right, shows up to ten (10) of the last claims you worked on or viewed.
Claim Number: Required; if a recent claim appears above, that claim number defaults here. If you wish to access a claim that does NOT appear in the list, enter the number here and click OK.
Access a client's policy against which the claim has been placed; select Claims from the Quick Links Tree View.
From the Diamond Home Page, selecting Claims / Claim Inquiry returns the Claims Inquiry screen. By entering a Claim OR Policy Number, you are able to see a snap shot of Policy and Claim Loss Notice Information in "View Only" mode.
If a Claim Loss Notice has not been submitted, the system displays: "No claims were returned."