Note: Users must have authority to perform any claim transactions. Authorities for the different types of transactions are in the Claim Transaction group.
After a claim has been submitted, claimants and features have been added, it may be necessary to perform various transactions on the claim.
To begin adding a transaction:
In the left pane of the Claim Tree View, highlight the feature / coverage for which the transaction will be issued.
Select Add Transaction or Add Split Transaction. Once this has been done, this creates a new folder on the Claims Tree View (Transactions), and presents a New Transaction screen. (Note: Add Adjustment Transaction is only used for manual claim conversions or "shell policies.")
Enter / select the following on the Transaction screen:
Category: Required; make a selection from any of those listed in the combo box.
Type: Required; choose from the options listed.
Tracking: Optional; choose the appropriate company defined transaction tracking selection.
Amount: Required; enter the dollar amount.
Transaction Remark: Required; enter any comments related to the reserve change. Entry in this field is required to process the reserve change transaction.
Memo: Optional. Opens a screen for entry of free form narrative where additional information about the transaction can be noted. If an entry exists, an"X" is placed on the button after the information is saved.
If this is a claim expense or loss / indemnity payment, you are required to enter all payee information at the bottom of the screen. If this is anticipated salvage or anticipated subro, you can select the Issue button on the Transaction screen toolbar. Answer Yes to the question: "Issue this transaction?"
Besides the Issue button, other options on the Transaction toolbar include:
Pend: Allows you to "Pend" or suspend the transaction. A confirmation screen is presented. Answer Yes to the question: "Pend this transaction?" This changes the status of the transaction to "P" (Pend) on the Claims Tree View. (Note: To use this functionality, the system setting, "Allow Pend," (Claims / Transaction folder) must be set to "1" - Enable.)
Cancel: Exits the transaction without saving it.
View Check: Once the transaction has been issued, you can select this option to look at the actual check being issued.
At the bottom of the Claim Transaction screen, there are two (2) sections. Use the double up / down arrows to expand and collapse in order to view / hide information.
Dates and Flags: Shows information for the date the transaction was entered as well as check information (e.g., Date the check cleared, reissued, payment stopped, voided, reconciled).
Financials: Shows initial reserves / anticipated, any current reserves / anticipated, amounts paid and / or received, as well as amounts for losses, salvage, subro, etc.