Changing Claims Loss Date / Policy Image

Note: Users must have the authority, "Change Date of Loss," from the Claim Detail group to do this function.

Because mistakes are made some times when entering a date of loss, Diamond allows a user to change the date / time of loss on a claim. There are several validations that are done prior to changing the date of loss. The system:

• Verifies that the new date of loss does not go into a new month / year.

• Verifies that the new date of loss is not greater than the current date or reported date.

• Verifies that the new date of loss does not go into another policy image.

If a new policy image is needed, the system checks to make sure that no coverages exist on the claim prior to making the change. If the validation fails, the user needs to close the claim and reopen it with the new date of loss.

To change a date of loss:

1. Access the claim.

2. Select the Administer button.
3. Click Change Loss Date.
4. When the Change Date of Loss screen displays, enter the amended date; entry format MM/DD/YYYY.
5. Select Save.  

The new date of loss is displayed in the Loss Date field on the Main tab.