Note: You must have the authorities to "Pend," "Edit" and "Delete" a Pended Loss Notice (Claim Submissions group).
Sometimes, when entering a Loss Notice, it may become necessary to "Pend" (or suspend entry) it until additional information is received.
To "Pend" a Loss Notice:
Enter / select the information you have on the Loss Notice.
Select the Pend button from the Loss Notice Toolbar.
Answer Yes to the question: "Pend this Loss Notice?"
Click OK when the following validation is shown: "Claim pended. Access pending claims via the policy Claims tab or the Load Pending Claims menu option."
To access a "Pended" Loss Notice:
On the Employee Web, select the Claims / Load Pending Claim menu option.
Click View opposite the Loss Notice in the Grid View.
To edit a "Pended" Loss Notice:
Access the Loss Notice.
Enter any additional information you have.
To keep it in a "Pended" status, click Pend.
Answer Yes to the question: "Pend this Loss Notice?"
Click OK when the following validation is shown: "Claim pended. Access pending claims via the policy Claims tab or the Load Pending Claims menu option."
You can delete a "Pended" Loss Notice two (2) ways:
First....
From the Claims / Load Pending Claim menu option, click the red X next to the pending claim.
Answer Yes to the question: "Delete this pending claim?"
The pending claim is removed from the Grid View.
Second...
From the Navigation Pane / Quick Links of the policy, click Claims.
Answer Yes to the question: "Delete this pending claim?"
The Loss Notice is deleted, and you are returned to the policy.