Note: Users must have the authority, "Write Off," (Billing group) to issue this adjustment.
To manually write off premium on a policy:
Access the policy, and click Billing from the Quick Links Tree View.
Choose Write Off from the Adjustments combo box.
Select the Accept button.
Click Yes to the confirmation question: "Are you sure you want to write-off = <$$$$$>?"
The <$$$$> equals the current outstanding amount. When the Statement Display screen returns, the dollar amount of premium being written off is subtracted in the Billed column. The balance due on the policy equals $0.00. If there is a credit balance being written off, the amount is removed from total cash. If there is a positive value outstanding, depending on which buckets are outstanding, the Total Premium Waived, Total Service Charge Waived and / or the Total Miscellaneous Charge Waived columns are updated with the amount being written off in Accounts Receivable.