Waive Service Charge

Note: Users must have the authority, "Waive Service Charge," (Billing group) to issue this adjustment.

Prior to waiving a Service Charge, it is important to note: The amount of service charge being waived cannot be more than the amount of Service Charge that is outstanding.

To waive a Service Charge applied to a policy:

1. Access the policy, and click Billing from the Quick Links Tree View.

2. Choose Waive Service Charge from the Adjustments combo box.

3. Enter the amount of the Service Charge being waived on the Waive Service Charge screen.

4. Select the Accept button.

5. Confirm the selection by selecting Yes to the question: "Are you sure you want to waive <$$$$$> off this transaction?"

The following fields are updated in Accounts Receivable: Credits In, Total Waives and Total Service Charge Waived.