Waive Credit Balance

Note: You must have the authority, "Waive Credit Balance," (Billing group) to process this cash adjustment.

To manually waive a credit balance:

1. Access the policy, and click Billing from the Quick Links Tree View.

2. Choose Waive Credit Balance from the Adjustments combo box.

3. Select the Accept button.

4. Confirm the selection by clicking Yes to the question: "Waive Credit Balance of <-$>?"