Note: You must have the authority, "Add Miscellaneous Charge," (Billing group) to process this cash adjustment.
The Add Negative Miscellaneous Charge option can be used if your company does not want to waive a Miscellaneous Charge. When added, it offsets any Miscellaneous Charges that are outstanding or paid for a specific renewal version up to the amount of the Miscellaneous Charge outstanding if it is greater than zero (0).
To add a negative Miscellaneous Charge:
Access the policy, and click Billing from the Quick Links Tree View.
Choose Add Miscellaneous Charge from the Adjustment combo box.
Select Charge Type from the combo box; defaults Miscellaneous Charge.
Enter the amount of the Miscellaneous Charge. Because you are entering the original Miscellaneous Charge, enter a minus (-) sign in front of the amount.
Choose the Accept button.
When the Statement Display screen returns, the reversal is applied and displayed at the bottom in the Grid View.