Refund to Insured Account

Note: Prior to using this adjustment, users must have the authority, "Void / Refund Credit Card Payment" (Billing group.) Additionally, the system setting, "Display Reversal Adjustment for Credit Card Payment," (Billing / Adjustment folder) can be set to "True," the Reversal Adjustment will not be displayed. If set to "False," users have the ability to reverse, NSF or do a refund.

Prerequisites:

• Integration with Authorize.net CIM or the tokenized Process One for Credit Card processing.

Configuration:

• Database update to enable the new adjustment, Refund to Insured Account.

This Billing Adjustment allows users to provide refunds or correct errors in payments immediately offering better customer service to clients. This functionality has been added to the Authorize.net CIM and Process One tokenized Credit Card integrations only.

Once a credit card payment is made:

• Select the green arrow icon in the Action column on the left of the screen.
• Answer OK to the message: "Refund payment to insured's account?"

Here is what takes place:

• The refund / void will be applied to the total amount of the payment.

• The adjustment will attempt to void a credit card payment if it is unsettled, otherwise a refund will be processed to the credit card account associated with the original payment.

• If the adjustment is processed successfully, a message is returned to the user indicating the transaction was successful.  If the adjustment is unsuccessful, a message will be returned to the user indicating the reason for failure from the credit card processor.

• If the adjustment is successful, the adjusted payment will appear on the billing statement as a return / void of credit card payment.

• The existing reversal and NSF adjustments will continue to appear as adjustment selections. If a user chooses to reverse a credit card payment, the payment will not be credited or modified by the credit card processor.