Note: You need the authority, "Refer to Collections," (Billing group) in order to issue this transaction. Additionally, when issuing this transaction no interface to any 3rd Party collection agencies occurs.
This Billing transaction is used when it is determined that an unpaid amount on a cancelled policy should be sent for collection to a 3rd party.
To issue this transaction:
Access the policy, and click Billing from the Quick Links Tree View.
Click Transaction on the Statement Display screen.
From the Transaction Reason combo box, select Referred to Collections.
Answer Yes to the confirmation: "Refer policy to collections?"
Answer Yes to: "Policy has been referred to collections."
A record is added to the Statement Display screen.
Additional Notes:
If this transaction is submitted on a policy that has not been cancelled, Diamond returns a validation: "Policy has not been cancelled. Collection referral should occur after cancellation." Click Ok to exit the validation.
If a policy has been cancelled but a Collection Notice has not been generated, Diamond returns a validation: "A collection notice must be generated." Click Ok to exit the validation.