Note: You must have the authority, "Change Auto Refund Check Payee," (Billing group) to process this Billing transaction. Additionally...implementation work is required prior to use!
This Billing transaction allows a user to change and save the "Pay To" on an Automatic Refund check for a specific policy rather than defaulting the check to the insured. Users have the option of choosing the "Pay To" from the following: Policy Holder 1, Policy Holder 2, Agency, Additional Interest, Bill To or Other.
To change the "Pay To" on an Automatic Refund check:
Access the policy.
Select Billing on the Quick Links Tree View.
Click Transaction to return the Billing Transaction screen.
Choose Transaction: Select Change Automatic Refund Payee.
Accept: Choose the Accept button. This returns the Payees screen.
Select one (1) of the following from the Choose Refund Option combo box:
Payees: Policy Holder 1, Policy Holder 2, Agency, Additional Interest, Bill To or Other. (Note: If you make a selection such as Policy Holder 2 and there is no Policy Holder 2, a validation is returned that your selection does not exist on the policy.)
Click Add to place your selection in the Grid View.
Click Accept to finish the transaction. The system returns a confirmation: "Automatic Refund Payee changed successfully."
To finish, select OK.
You may only have ONE payee assigned to this transaction. If you try to add a second payee, the system returns a message: There can only be one Payee for Automatic Refunds. Please delete current Payee before adding a new one."
Highlight the payee in the List View.
Click Delete. The payee is removed.
Select the correct payee from the combo box and click Add then Accept to finish the transaction.