Note: You must have the authority, "Change Automatic Refund Option, " (Billing group) to change an automatic refund.
To change a policy's refund option:
Access the policy.
Select Billing on the Quick Links Tree View.
Next, choose Transaction to return the Billing Transaction screen.
Choose Transaction: Select Change Automatic Refund Option.
Accept: Choose the Accept button. This returns the Change Pay Plan screen.
Select one (1) of the following from the Choose Refund Option combo box:
Process Refunds Per Criteria: This is the default. It allows the refund to be processed when the OK button is chosen based on the criteria set up in your company's system.
Process Refund Immediately: This bypasses the company criteria and generates a refund when the policy has a credit balance (Note: Each time a refund is processed, the refund option defaults back to "Process Refunds per Criteria”).
Stop Automatic Refunds: This prevents checks from being issued on a policy until further notice even if it meets all of the company criteria for refunds. Your company might want to do this if the policy has had any NSF(s) on the policy.
OK: Choose OK.
The Billing Activity Display screen returns.
Note: The current refund option on the policy is displayed in the Account Information section at the top of the Billing Statement Display Screen. Anytime the refund option is changed, there is a record of it on the Account History tab in Billing.